Refund and Returns Policy

Thank you for shopping at MUGHALCRAFTED!
We hope you are delighted with your purchase. However, if you are not completely satisfied, we are here to help.

Returns

  1. Eligibility:
    • Returns are accepted within 30 days from the date of purchase.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
    • Certain products, such as personalized or custom-made items, clearance items, and gift cards, are non-returnable.
  2. Return Process:
    • To initiate a return, please contact our customer service team at [mughalcrafted3@gmail.com] with your order number and the reason for the return.
    • You will be provided with return instructions, and the return shipping address.
  3. Return Shipping:
    • The customer is responsible for return shipping costs, unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

Refunds

  1. Eligibility for Refunds:
    • Refunds will be issued once we receive and inspect the returned item.
    • If your return is approved, a refund will be processed, and the amount will be credited to your original payment method. This may take 7-10 business days depending on your bank or payment provider.
  2. Refund Amount:
    • If the returned item is in good condition, you will be refunded the full amount minus any shipping charges.
    • If the item is damaged, used, or returned outside the eligibility period, the refund may be partially reduced or denied.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving the product. We will provide a replacement or full refund for the item at no additional cost to you.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order.

Contact Us

For any questions or assistance with returns or refunds, please contact us at:
Email: [mughalcrafted3@gmail.com]
Website: [mughalcrafted.com]